Research | Design | Build

Understanding people, their needs, and their lives to build great products and user experiences (UX).


I’ve done research, design, and development.


Wearable Audio Jacket (Philips Design)

Philips wanted to expand their electronics brand into fashion. I researched competitors, conducted field research, and created strategy. This project resulted in a multi-million dollar agreement with Nike to create the first wearable electronics products.

Surgical Workstation

I created one common interface for uploading patient images from 7 legacy systems, and tested it with surgical nurses.

Space Capsule (Lockheed)

We built a wooden markup of the capsule - after hours - to prove to management that the required equipment would not fit.


Ordering Movie Tickets (Comcast)


Qualitative research. Prototyping. Development.


I know how to navigate in corporations, consultancies, and startups.


Yes, I was a rocket scientist!

Over time I’ve moved earlier in the innovation process – from engineering to design to reseach.

John Milanski

Louisville, CO | 720-304-3661 | |

Senior UX Designer and Researcher

Expert at conducting generative research and creating interactive prototypes for agile, cross-functional teams

in the medical field. Experience with Plexus, Medtronic, McKesson, and 14 years as an EMT.

 Software prototyping and wireframing

(Axure, Balsamiq, iRise)

 Customer research

(ethnography, usability testing, interviews,

personas, heuristic evaluations, surveys)

 Agile development (Rally)

 Certification in Product Management

(Pragmatic Marketing, PMC-VI)

 Awarded 18 patents globally


User Research Lead, Plexus Corporation 2019 – present

Conducting formative and summative medical device research using FDA guidance.

Defining research capability for a 19,000 person, $3B revenue company and its customers.

User Experience Lead, CenturyLink/Level 3 Communications 2013 – 2019

Created a suite of personas based on weekly phone and in-person customer interviews.

Designed and led implementation of a new portal for a 2,500 partner and $1 billion sales channel.

Defined a responsive mobile customer portal through Google Analytics and customer interviews.

Oversaw all research and feedback for MyLevel3 – a web-based, business portal supporting an $8 billion

revenue company and 150,000 users.

Independent User Researcher 2012 – 2013

Mobiplug/Revolv/Nest/Google – Performed interviews and taught lean UX to a home automation startup.

Medtronic Surgical Technologies – Redesigned and tested lifesaving image-guided surgery software.

Product Manager, Solarwinds/Confio 2011 – 2012

Researched, specified, prototyped, and field-tested critical second product for startup.

Human Factors Engineer, Ricoh/IBM Printing Systems 2007 – 2011

Conducted field observations in the United States, Japan, and Canada for a $3 million printer (HW/SW).

Visited dozens of print shops yearly to define workflows, requirements, and use cases.

User Interface Designer, McKesson Provider Technologies 2006 – 2007

Redesigned hospital software product, visiting hospitals and defining a new field research process.

Human Factors Engineer, Alion/Micro Analysis & Design 2003 – 2006

Designed and field-tested a mobile computer interface for Army infantry (Future Force Warrior).

Volunteer Experience

ESL Teacher, Intercambio Uniting Communities 2017 – present

President, Rocky Mountain Chapter, Human Factors and Ergonomics Society 2009 – 2011

Firefighter/EMT/Engineer, Louisville Fire Department 2003 – 2016

14 years leading crews in life-threatening fires, gas leaks, and automobile accidents.


Master of Design, Human-Centered Product Design – Institute of Design at IIT, Chicago

Bachelor of Science, Aerospace Engineering – University of Illinois, Urbana

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